Solution
IT infrastructure monitoring and service desk
IT Resources is a monitoring, service-desk and operations platform for IT service providers and in-house IT teams. One server watches firewalls, routers, switches, servers, workstations, internet lines, VPNs, VOIP systems and office devices, pages the on-call engineer when something breaks, and gives every client a scoped view of their own estate.
It is available as a self-hosted licence for your own server, or as IT Resources Cloud, the same platform run for you as your own instance.
Try the IT Resources live demo Opens in a new tab with no sign-up. It runs on simulated data and resets every hour.
Who it is for
- Managed service providers looking after many clients and sites
- In-house IT teams with mixed network, server and telephony equipment
- Teams that also run a service desk, password safe, backups and client billing
Products
Main features
Monitoring
Servers, workstations, firewalls, routers, switches, internet lines, VPN tunnels, Asterisk PBXs and gateways, printers, cameras and NVRs, over ICMP, SNMP, SSH, HTTP, TLS, Redfish and Asterisk AMI, plus a push agent for hosts behind NAT.
Alerting that stays quiet
Deduplication, debounce, escalation ladders and quiet hours, delivered by email, SMS, webhook and push.
Security checks with treatments
Known vulnerabilities, signs of intrusion, hardening and login activity for Linux servers, PBXs, dialers and MikroTiks, each with remedies you review and apply.
Multi-tenant
Clients, sites and resources, with a portal for each client that shows only their own resources, tickets and balance.
Operations
Service desk with SLAs, tasks, password safe, scheduled backups, diagnostics, remote access, invoicing and utility bills.
Use cases
- Watch every client's internet lines, firewalls and VPN tunnels and page the on-call engineer on failure.
- Open a ticket automatically from a critical alert with the SLA clock running.
- Find vulnerable packages and signs of intrusion on Linux servers and MikroTiks, then apply a fix.
- Bill clients for subscriptions and support, and track their utility bills before they lapse.
Prices and requirements
| Product | Price (USD) | Requirements |
|---|---|---|
| IT Resources | $1,999 – One-time fee per server | Docker container (recommended) or Node.js 20.11+ on Linux |
| IT Resources Cloud | Monthly $149; Yearly – 12 months, 2 months free $1,490; plus one-time setup fee $199 | Hosted for you |
Frequently asked questions
Is it self-hosted or cloud-based?
Both. IT Resources is a one-time licence per server that you install on your own Linux server. IT Resources Cloud is the same platform run for you as your own instance, prepaid monthly or yearly.
Does it need an agent on every device?
No. Most equipment is checked without an agent, over ICMP, SNMP, SSH, HTTP, TLS, Redfish or Asterisk AMI. A push agent that dials out covers servers and workstations behind NAT.
Can each client see only their own equipment?
Yes. Resources are organised by client and site, tenant isolation is enforced in the data layer, and each client sees only their own resources, tickets and balance.
What does the server need?
A Linux server with Docker (recommended), or Node.js 20.11 or newer. No external database is needed: SQLite is embedded.
What can a hosted instance monitor?
Internet-facing equipment directly, hosts behind NAT through the push agent, and private networks through a VPN link between that network and the instance.