Solution
Field service management software
ServiceMan runs a field-service business: technician orders, dispatch, a live map of the team, spare parts, invoices, maintenance schedules and customer support, in one system with a web portal and an Android app.
It suits any company that sends technicians to customers – installation, maintenance and repair of water filters, air conditioning, appliances, security systems or office equipment – in Arabic and English with right-to-left layout.
Try the ServiceMan live demo Opens a sample service company in Cairo in a new tab. Sign in with one tap as a manager, technician, customer-service agent or customer. Sample data, reset every night.
Who it is for
- Service companies with technicians on the road
- Teams that schedule recurring maintenance visits for customers' units
- Businesses that want customers to request visits and follow their orders
Products
Main features
Four portals
Manager, technician, customer service and customer, each seeing only what their role needs.
Orders and dispatch
Installation, maintenance and replacement orders moving from created and assigned to en route, in progress and completed.
Technicians
Their own job list, check-in and check-out at the customer's site, barcode and QR scanning of units, and spare parts that wait for a manager's approval.
Live map
Technicians' positions and the route each one drove to a job.
Invoices
Prices from your price list for installation, maintenance, replacement and visits, with manual override.
Customers and support
Customers see their units, upcoming visits and invoices, can reschedule or request a visit and open support tickets, and get push notifications.
Use cases
- Dispatch installation and repair orders and follow technicians on a live map.
- Approve spare parts reported from a job before stock is taken.
- Let customers request, reschedule and follow their maintenance visits.
Prices and requirements
| Product | Price (USD) | Requirements |
|---|---|---|
| ServiceMan | $999 – One-time fee per server | Docker and Docker Compose on Linux; PostgreSQL in its own container |
Frequently asked questions
Which languages does it support?
Arabic and English throughout, with right-to-left layout.
Is it priced per technician?
No. The licence is a one-time fee per server, for as many technicians, staff and customers as that server runs.
What does the server need?
Linux with Docker and Docker Compose; PostgreSQL runs in its own container. A domain and HTTPS certificate are recommended.
What is not included?
Push notifications and Google sign-in use your own Firebase and Google accounts; map tiles come from OpenStreetMap.
Can I try it first?
Yes. The live demo signs you in as a manager, technician, customer-service agent or customer with one tap. It is a separate copy with sample data, reset every night.